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1.保修服务 Warranty Service

      在保修期内,正常使用中出现的故障,厂家提供免费返厂维修及上门服务。

Warranty period, If there's any problem during normal use, ShenDiao will offer free repair service by taking them back to the factory to get repaired or sending engineers to your place.

2.维护服务 Maintenance Service

        a.及时提供远程操作服务

        Offer remote operation service in time;

        b.6小时内上门服务(上海地区)

        Send engineers to check problems within 6 hours (in Shanghai);

        c.24小时上门服务(国内其他地区);

        Send engineers to check problems within 24 hours (other places in China).

3.备用机服务 Spare Machine Service

        设备故障,需返厂维修时,经双方协商认可后,厂家可以为客户提供一台备用机,供临时生产使用,故障排除后,厂家收回备用设备。

        If the machine needs repairing in the factory, ShenDiao could provide a spare machine according to the agreement

        from both sides. The spare machine is only for temporary use and it will be taken back when problems solved.

4.代加工服务 OEM Service

        客户设备在维修期间,根据需要厂家可以提供代加工服务,且只收取加工成本费。

        During maintenance period, ShenDiao provides processing service according to customers' need and cost.

5.保修期满服务 After Warranty Service

        厂家有偿提供以上服务

        ShenDiao offers compensable service for those above.